Statement of
Business Principles
and Code of Ethics
HSBC North America Holdings Inc.
For US Employees
August 2022
Table of contents
3
Letter from the CEO 5
HSBC Group Values and Business Principles 6
Compliance Values Statement 8
Code of Ethics 9
Respect for the Law 10
Respect for Each Other 14
Protecting Company Assets 14
Doing the Right Thing for Our Customers 19
Fair Competition 19
Support for Our Community 19
Asking Questions or Reporting Violations 22
Contact Information 23
Dear Colleagues,
Throughout its history, HSBC has strived to connect our clients to the rest of the world, and provide
the best possible financial products, services and advice. We enable businesses to thrive and
economies to prosper, helping our clients to realize their financial ambitions with a global connectivity
that is unique in our industry. We aim to work in an ethical and responsible way, acting in our clients
best interests, and recognize the impact we have on our communities and our obligation to pursue
sustainable economic growth. We also understand our fundamental obligation to do what is right, and
to conduct ourselves with honesty and integrity at all times. Our values and conduct are critical to both
our clients’--and the Group’s-- success.
Every one of us has a critical role to play in this journey and every day I see daily examples of
employees valuing dierence, succeeding together, taking responsibility and getting it done—our four
values. Adhering to these values will help us achieve our purpose: Opening up a world of opportunity
for our clients. At its most literal, this is a statement about the power of our international network to
connect people, ideas and capital across borders. And it reminds us that our unique blend of services
and expertise can help us create opportunities for our customers that they can’t find anywhere else.
But again, how we do business is as important as the business we do. To help guide employees in
their work, we have collected here important statements regarding these values, and how we put
them into practice. The principles set forth in our Charter and this Code of Ethics reinforce our purpose
and our values as a company, and the behavior that we encourage in all employees through initiatives
like ‘At Our Best.’ These principles help define how we act as individuals and collectively as an
organization, and provide the standards by which we want our clients, our external constituents, and
our communities to perceive us.
HSBC maintains this Code of Ethics, supplemented by a compendium of internal policies, to inform
and guide us in our roles. We recognize, however, that a formal Code or policy cannot cover every
situation. In a complex industry and fast-paced business environment, it is impossible to predict the
various dierent and unique circumstances that we will encounter. As such, the principles outlined in
this Code should be viewed as the baseline of expected behavior at HSBC.
Taking ownership for doing the right thing means asking the right questions and speaking up if you
have concerns or are unsure of what to do. This document provides both guidance for when you
should speak up and contacts to help you do so. I am personally committed to ensuring that you have
a safe and supportive environment to report any possible violations of policy.
Thank you for taking the time to review this document carefully and for your ongoing commitment to
making HSBC the world’s leading international bank, and a place where we are all very proud to work.
Michael M Roberts
CEO, US and Americas
4 5
HSBC Group Values and
Business Principles
HSBC’s values describe how we interact with each other and with customers, regulators and the wider
community. Our principles form our character and define who we are as an organization and what makes
us distinctive. They describe the enduring nature of how we do business. We bring these values and
principles to life through our day-to-day actions and every employee must make a commitment to put our
values and principles at the heart of how we behave. Clear purpose and values will help guide how we can
all better support one another, our customers, shareholders and communities.
Our purpose: Opening up a world of opportunity
Our values:
We Value Dierence
We were born speaking dierent languages. We were founded on the strength of dierent experiences,
attributes and voices; they are integral to who we are and how we work. The greater our empathy and
diversity, the better we reflect the worlds of our customers and communities – and the better we can
serve them. We champion inclusivity. We listen. We remove barriers and we seek out views dierent
from our own.
We Succeed Together
We oer our customers a unique breadth of opportunity. We can only deliver the full promise of this by
being truly connected – across boundaries with our customers and partners. Together as colleagues and
as an organization, we collaborate across boundaries. We break down silos. We trust and support each
other. When necessary, we get out of each other’s way. Together, we make possible what we cannot
do alone.
We Take Responsibility
What we do has a real impact on people’s lives, communities and the planet. We take this responsibility
seriously. We set ourselves high standards and are each accountable for our actions. We always use
good judgment. If something doesn’t feel right, we speak up and act. We build for tomorrow, today.
We succeed only by taking the long view, by focusing on the sustainable interests of our customers,
investors, and the planet we all share.
We Get It Done
We create value for our customers and investors by always moving forward and making things happen.
We’re entrepreneurial: we try new things, we learn and improve, and we take smart risks. We’re dynamic:
we reject mediocrity. We move at pace. We’re decisive: we make clear choices and take bold actions.
And we keep our word: we always do what we promise.
Employee Charter
Our Charter explains the characteristics which have guided HSBC since our founding nearly 160 years
ago. They are the values that guide us in what is important both in the work place as well as outside
work related events and activities. They describe how we support our customers but also how we should
interact with one another both in the workplace as well as outside work related events and activities.
Our goal is to connect with customers across borders, so we also have to collaborate internally. A global
network opens us up to many dierent cultures and perspectives, and valuing and respecting one
another’s dierences and experiences is vital to our success.
Our industry has a growing list of rules and regulations. Our aim is to meet both the spirit and the letter of
the law — to do what is right, not only what is legal. Our own policies often go further than the minimum
required by law. Some are very specific, telling us what we must do and when. Others focus on the
outcomes we should deliver. These policies outline principles to be applied, not just processes to be
followed. They require us to use our judgment.
Business Principles
HSBC’s business principles direct how our business strategy is executed. They set the standard for
how we make commercial decisions. They underpin the business conduct of all HSBC employees and,
together with our values, play a critical role in protecting and enhancing the Group’s reputation and
improving business performance.
The HSBC Group is committed to the following business principles:
Financial strength: maintain capital strength and liquidity
Risk management: be enterprising and commercial, understand and be accountable for the impact
of our actions, make prudent decisions
Speed: be fast and responsive, make principles-led decisions
Performance-focus: drive leading, competitive levels of performance, act with urgency and
intensity, prioritize, simplify
Eciency: focus on cost discipline and process eciency
Quality: pursue excellence
Customer-focus: provide outstanding customer experience
Integrated: align the Group and break down silos
Social Responsibility: prioritize sustainable finance and investment that supports the global
transition to a net zero carbon economy. Support diversity and strengthen the banks responsibility
and action for equality.
6 7
Compliance Values
Statement
It is the policy of HSBC North America Holdings,
its aliates and subsidiaries (collectively, “HSBC
(HNAH) and each of its subsidiaries”) to comply
with the spirit and letter of all applicable laws,
codes, rules, regulations and standards of good
market practice and to adhere to the values of
HSBC Group. We believe that a strong culture
of compliance is essential to our reputation,
sustainability and success. Our standards
of conduct apply not only in the workplace,
but also to all interactions with colleagues,
clients, regulators, vendors, contractors and
customers whether in the work environment;
at social or corporate events; or using electronic
communications, technology or social media
platforms. As such, a compliance culture must
be the cornerstone of our business and drive
everything that we do. We believe that all
who represent HSBC have a duty to act in a
professional and respectful manner, demonstrate
the highest standards of business and personal
conduct, to act with honesty and integrity
towards our customers, suppliers, regulators, the
public and each other; protect the Group and act
in its best interest, by adhering to our Statement
of Business Principles and Code of Ethics. Every
employee must demonstrate their commitment
to our culture of compliance by adhering to the
letter and spirit of the law, and applicable policies
and procedures. If any irregularities do arise, they
will be escalated and resolved promptly, and
should be reported as appropriate.
Management at all levels has a special duty
to act with integrity, to understand the rules
and regulations applying to the activities for
which they have responsibility, to promote
adherence to our compliance culture and
take appropriate action if laws or policies are
breached. Like all employees, management is
expected to speak up and express concerns if
they become aware of a possible violation of
this Code or any HSBC policy.
Code of Ethics
This Code of Ethics contains a set of principles
that govern our behavior – about who we are and
what we believe as an organization. This baseline
of understanding helps us make good decisions
and know how to choose right from wrong. As
our Charter explains, most of the decisions we
make each day are straightforward, but some
are not. This Code of Ethics does not address all
circumstances that could arise. It is an additional
guidance to assist you, rather than a complete set
of rules and regulations for all situations. Should
there be any question as to the interpretation
of a particular principle or how best to handle
a situation, you should refer your question to
your supervisor or department head, Human
Resources, Compliance, or the Ethics Oce.
The principles described in this Code are
intended to supplement and complement our
Charter and HSBC North America Compliance
Values Statement.
These standards of conduct apply not only in
the workplace, but also to all interactions with
colleagues, clients, regulators, vendors and
customers whether in the work environment;
at social or corporate events; or using
electronic communications, technology or
social media platforms.
Employees of HSBC North America Holdings,
Inc. or one of its subsidiaries are required to read,
understand and comply with the Code of Ethics
and all HSBC policies. Violations of this Code or
other company policies, or failure to report known
concerns, including violations discovered through
the exercise of reasonable due diligence, can
subject the employee to disciplinary procedures,
which may include termination of employment.
Employees who report such violations are
protected from retaliation. Processes for asking
questions or for reporting violations, as well as
key contacts, are provided at the end of this
Code of Ethics.
This document does not create any contractual
rights of any kind between HSBC and its
employees. This document does not constitute
or create a contract of employment. Unless you
have a written employment contract providing
otherwise, employment with HSBC is at-will,
meaning either the employee or HSBC may end
the employment relationship at any time.
8 9
Management at all levels
must ensure they, and
their executives with
delegated managerial
responsibilities, are fully
acquainted with the
rules and regulations
applying to the
operations for which
they have responsibility.
Ensuring compliance
with legal/regulatory
requirements are an
integral part of the
operational procedures
of the business. Where
managers become
aware of breaches of
laws or regulations,
they must advise their
Compliance Ocer.
10 11
Ask the Right Questions
To help meet our commitment to the Charter, all employees are challenged to “ask the right questions.
For every decision, employees must ask themselves:
Am I operating within the rules? Do I know what the rules are? Is it legal and compliant? Am I acting
within the letter and spirit of the law or policy?
Does this decision sit well with my sense of right and wrong? What would my friends, family or
colleagues say? How would I feel if it was reported in the media? How does it support the communities
we serve?
Does this make commercial sense for our customer and for HSBC? Who is this decision good for? Do I
think it will stand the test of time? Do I really know enough about our customer?
Do I understand the impact of this decision on others? Am I treating people with respect? How would I
feel in their shoes?
Do I have the courage to do the right thing? What is stopping me?
Respect for the Law
Numerous laws and regulations, both
domestic and foreign, govern various aspects
of HSBC’s business including, but not
limited to: The US Foreign Corrupt Practices
Act, the Securities Exchange Act of 1934,
the Financial Institutions Regulatory and
Interest Rate Control Act, the Community
Reinvestment Act, the Truth-in-Lending
Act, the Fair Credit Reporting Act, the Bank
Secrecy Act, the Gramm-Leach-Bliley Act,
the Commodity Exchange Act, federal,
state, and local employees laws, and various
federal and state usury laws, to name just
a few. In addition to business specific laws
and regulations, all employees are subject
to other laws and regulations such as laws
governing inside information, securities,
employment practices, wage and hour
and antitrust laws. Failure to comply with
these laws and regulations can have serious
consequences, including legal liability for
damages and other penalties. Every employee has
a responsibility to learn and understand the laws
and regulations applicable to their behaviors, the
activities of their department and their particular
responsibilities within it.
Some important areas of the law for
employees to be familiar with are:
Anti-Money Laundering
Engaging in financial transactions with knowledge
that the proceeds are from illegal activity is a
crime. In addition, money laundering leads to
the erosion of public confidence in the banking
system. HSBC personnel must comply with all
provisions of the Bank Secrecy Act -- particularly
the reporting of suspicious transactions; this
includes “tipping-o” of subjects. Suspicious
activity reporting is one of our most important
obligations and we are required to inform the
authorities of transactions that may be related to
illegal activity. HSBC is actively combating terrorist
financing, corruption, and any other form of
money laundering. Compliance allows us to
fulfill our obligations to our fellow workers, our
governing authorities, our communities and the
HSBC Group.
Sanctions
HSBC is fully committed to complying with
both US and other countries’ laws regarding
sanctions and other embargoes. We are
fully supportive of the US Department of the
Treasurys Oce of Foreign Asset Control and
its eorts to combat illicit financial transactions.
We are all responsible for being aware of
relevant sanctions and embargoes imposed
by any country or the international community
which may impact your work at HSBC.
Anti-Boycott
Under US law, HSBC and its employees cannot
take action that furthers a boycott of a country
that is not sanctioned by the United States.
HSBC is required to report any requests it or its
employees receive to take actions that comply
with, further, or support unsanctioned foreign
boycotts. The law on this issue is complex and
the penalties for violations are extensive, so
employees must report any activity related to
potential violations of anti-boycott laws to a
supervisor immediately.
Anti-Bribery
HSBC has a zero tolerance approach toward
bribery and corruption and requires compliance
with anti-bribery and corruption laws in all
markets and jurisdictions in which it operates.
These laws include the US Foreign Corrupt
Practices Act, the Bank Bribery Act, and the
UK Bribery Act as well as other similar laws and
regulations. This means that employees cannot
improperly (1) oer or provide a payment or other
advantage; or (2) solicit or accept a payment
or other advantages to or from any third party
(whether a public ocial, private individual,
etc.) in order to obtain or retain business. “Other
advantages” can be anything of value – e.g., a
charitable giving, tickets to a show, an oer of
an internship, paid or unpaid, for a client’s family
member, etc. In addition, employees must ensure
that any third parties engaged by HSBC to act
on HSBC’s behalf comply with these principles.
HSBC also prohibits the making of facilitation
payments.
Insider Trading
The improper or personal use of nonpublic
information concerning HSBC or its aliates,
customers or suppliers is a violation of HSBC’s
policies, and may subject both the employee
and HSBC to penalties under various securities
laws and regulations. Federal securities laws
prohibit HSBC employees from taking advantage
of nonpublic “material information” about
HSBC or its aliates, customers or suppliers, or
communicating such information to others. Laws,
regulations and HSBC policies also apply to and
restrict employees’ personal investments and
any investment over which they have influence
or provide advice. Employees are prohibited
from using, sharing or trading on nonpublic
information concerning HSBC or its aliates,
customers or suppliers. Employees with access
to this information must guard it carefully,
following HSBC’s guidelines for handling sensitive
information. If an employee violates these laws,
they may be subject to penalties, including fines
and imprisonment. Information where there is
a “substantial likelihood” that a “reasonable
investor” would consider the information
12 13
important in making an investment decision; the
disclosure of information would be “viewed by
the reasonable investor as having significantly
altered the ‘total mix’ of information made
available”; or, the disclosure of the information is
“reasonably certain to have a substantial eect
on the market price of the security” is considered
material information.
Lotteries, Raes,
Solicitation and Fundraising
HSBC employees must make every eort to
ensure that they maintain awareness of and are
in compliance with the federal law that prohibits
national banks from participating in lotteries and
related activities, such as raes. As part of that
eort, you must provide an attestation that you are
aware of your responsibility to ensure that HSBC
remains compliant with this law and understand
where risks can potentially occur.
Under this law, a lottery is defined as three or more
persons, advancing money or credit for a chance to
win a prize. The law prohibits national banks from
dealing in lottery tickets or participating in a lottery/
rae, which includes announcing, advertising or
promoting a lottery/ rae using any of our facilities
or systems. As a result, all U.S facilities may not
allow lottery/rae tickets to be sold on premises
or permit promotion of the same, including
lobbies, community rooms, parking lots, and
ATM vestibules. Mall branches may not allow any
space they control to be used, such as common
space abutting the branch entrance. Solicitation
for donations for either personal or work related
causes and fundraising in all forms is restricted in
the US, and prohibited including on or with HSBC
properties and systems (posted fliers, laptops, team
meetings, etc.), instant messaging, or any other
device or application. No individual should share
fundraising appeals via email or other sources.
These fundraising restrictions also apply to
third parties, vendors, contractors, or any
other individual. Even a well intentioned
fundraising appeal from a nonprofit is
restricted, so it’s a ‘best practice’ to
simply delete any appeal which you
may receive. See the US Fundraising,
Solicitation and Distribution Policy found
on the US Corporate Sustainability page
for more details.
Taxes
HSBC is fully committed to complying
with the letter and spirit of all applicable
tax laws. We do not assist clients in any
activities intended to breach tax obligations
and require employees to comply with all
applicable tax laws.
Investigations
Subject to certain regulatory exceptions,
employees are required to cooperate with
any legitimate and lawful government or
internal investigation. They must tell the
full, complete truth in such inquiries and
are expected to provide the maximum
level of cooperation by, among other
things, being available to those conducting
the investigation and by providing any
materials requested by those conducting
the investigation in a timely manner. A lack
of cooperation with an investigation, or
dishonesty during an investigation, may lead
to severe sanctions, including termination
of employment. To the extent possible and
consistent with an objective and thorough
investigation, the Company will attempt to
protect the privacy of both the Complainant
and the Subject of the investigation.
HSBC prohibits retaliation against employees
who raise complaints or participate in
investigations. If employees have any questions
regarding whether an inquiry is legitimate
or lawful, they should contact their Legal or
Compliance teams.
Anti-Retaliation
HSBC relies on the cooperation and support of
individuals who have witnessed or experienced
possible incidents of alleged wrongdoing or
violation of Company policy to report these
instances. Such complaints may include, but
are not limited to, claims regarding financial
reporting and disclosure requirements, sales
and trading irregularities, unauthorized sales
practices, possible violations of banking
and regulatory requirements, suspected
misconduct, inaccurate preparation of financial
statements, faulty accounting practices,
financial audit matters, fraud, inappropriate
use of HSBC resources, discrimination, sexual
harassment, conflict of interest, or violations of
law or HSBC policies. All information regarding
any specific incident will be kept confidential
to the extent possible, within the necessary
boundaries of the fact-finding process.
Individuals who wish to make an internal
anonymous complaint should use HSBC
Confidential as the reporting channel (toll free
number or web-based). HSBC recognizes the
importance of providing a safe environment
for individuals to report incidents of possible
unlawful activity or violations of policy. HSBC
strictly prohibits all forms of retaliation against
an individual who in good faith reports any
such incident to HSBC or to a government
agency or who assists in any investigation
or judicial or administrative action of a
government agency. If an employee believes
that they have been improperly retaliated
against, the employee is encouraged to report
the actual or suspected wrongdoing through
the channels listed on the last page.
Fraud
It is everyone’s responsibility to report acts
of fraud or suspected fraud. Customers and
shareholders expect HSBC to protect its
assets, customer information, and delivery
channels. Fraud is any intentional act, by one or
more individuals, to obtain an unjust or illegal
advantage. It is a deception deliberately carried
out in order to obtain unlawful or unfair gain.
Fraud can be through third-party victim fraud
(e.g., identity theft or impersonation) or via first-
party ‘bad actor’ fraud and may occur internally
or externally. Fraud can arise in many ways,
including misappropriation of HSBC cash or
other assets (including information); forgery or
alteration of records; billing schemes; distortion
of financial results; dishonest arrangements
with suppliers/customers; theft; and corruption
and falsification of expense claims, time
reporting records or similar documents or
within HSBC systems of record.
Fraud can potentially occur in any department
of HSBC and the losses may not be limited to
money or goods.
Sales Practices
HSBC employees should act in the interests
of prospects and customers. We vow to
protect, support, and promote the principles of
consumer choice, competition, and innovation
enterprise, consistent with relevant legislative
and regulatory public policy standards and
our obligations to HSBC shareholders. HSBC
employees should not knowingly participate
in actions, agreements, or policies or practices
which may be detrimental to customers,
competitors, or the community. We will strive
to ensure that our products and services oer
fair value and service to our customers at
reasonable cost.
14 15
Respect for Each Other
HSBC is committed to diversity, inclusion and
equal opportunity. We celebrate an inclusive
organizational culture where individuals are
valued, respected and supported, and where
the richness of ideas, backgrounds, styles
and perspectives benefit our employees, our
business and our communities. In dealing with
employees, customers and suppliers, HSBC
makes decisions without regard to race, sex,
ancestry, color, religion, national origin, marital
status, parental status (including pregnancy),
veterans status, gender, gender identity or
expression, sexual orientation, age, disability
or any other status protected by the laws or
regulations in the locations where we operate.
All employees are responsible for ensuring that
the working environment is free of any form of
harassment (including but not limited to sexual
harassment), bullying, discrimination, violence,
intimidation, or inappropriate behavior.
Included in respect for each other is to respect
pronouns of individuals who have stated a
specific preference. Don’t be afraid to ask if
someone has a preferred pronoun (she/her, he/
him, they/them, or they/he).
Pronoun Best Practices:
Don’t make assumptions about
someone’s pronouns.
Use inclusive language (Say “Welcome
esteemed guests, not “Hello ladies and
gentlemen”)
Allow for people to self-identify their
pronouns
Pronoun mistakes happen. If you get it
wrong, thoughtfully apologize and do
better next time.
These standards of conduct apply
not only in the workplace, but also
to interactions with colleagues,
clients, regulators, vendors and
potential customers whether in
the work environment, at social or
corporate events; or using electronic
communications, technology or social
media platforms. These standard also
apply to inappropriate behavior while
under the influence of drugs or alcohol
whether at work, social, or corporate
events.
Managers and decision makers are
reminded to hire, assess and reward
employees strictly on the merit of
qualifications and job performance.
Recruitment for any sta, temporary or
permanent, must not be used to obtain
or retain business or obtain other benefits
as any such conduct could be considered
bribery, or an attempt to obtain confidential,
non-public supervisory information from
connected persons. All candidates will
be required to disclose whether they are
connected persons.
Because HSBC respects each employee’s
private life, social conscience and personal
beliefs, managers may not require
employees to perform personal tasks nor
attempt to coerce employees into supporting
any particular public issue, social cause or
political candidate.
Protecting Company
Assets
Protection of Customer Relationships
and Business Interests
Protecting HSBC’s and our clients’
confidential information, as well as our
customer relationships and other business
interests is of foremost importance
to HSBC. With these goals in mind,
employees who are in Group Executive,
General Manager, Managing Director
and GCB 3 roles and GBM employees
at all Global Career Band levels are
subject to certain notice periods and non-
solicitation requirements, where allowed by
law. By continuing employment with HSBC,
employees subject to such provisions agree
and acknowledge that they understand to act in
the terms and conditions and agree (and agree
to comply) with those terms and conditions. If
an employee is unsure about whether they are
subject to any notice periods or non-solicitation
requirements, they should review HSBC’s Non-
solicitation and Notice Requirement policies or
discuss with their manager.
Conflicts of Interest
Part of each employee’s responsibilities is to
act in a way that contributes to the financial
success of HSBC, enhances its reputation
and fosters our customer relationships. This
requires every employee to look after their own
private financial interests in such a way that
they are not in conflict with, and do not derive
any improper profit or advantage from, their
position with HSBC.
A “conflict of interest” arises when an
employee’s personal interest in a transaction,
or an obligation owed to someone else,
advances an employee’s own personal gain
or advantage whether or not they obtained
this gain or advantage at HSBC’s expense or
at the expense of any entity of HSBC or its
customers. This would also apply to a family
member or friend of an employee.
In addition, personal transactions in HSBC
accounts can impact its business interests,
reputation and compliance with regulatory
obligations. Therefore, every employee must
be sure to comply with all applicable laws even
when transacting personal business within
their personal accounts. Employees may not
transact personal business on HSBC systems
that they may have access to in the course
of their jobs. Rather, employees should utilize
a Wealth Center or personal mobile device
to conduct personal business transactions.
When an actual or potential conflict of interest
confronts an employee they must disclose
its existence promptly to their immediate
supervisor or Compliance ocer.
Employment of Relatives
HSBC expects a high level of integrity, objectivity
and professionalism from all its employees. In
keeping with these standards, HSBC may permit
the employment or promotion of relatives if the
following conditions are met:
The new or existing employee will not be
involved in the decision-making process
of recruitment, salary, promotion or
retention of the related person
The new or existing employee will not be
involved in the transacting, processing or
auditing of or for the related person
Reporting lines are structured to ensure
that the related employees do not have
the same immediate manager or the
same manager at the next highest level of
management
The related employees will not have a
formal or informal reporting/supervisory
relationship (e.g., manager/subordinate,
audit/oversight responsibilities of the
related person)
Disclosure and approval is granted as
outlined below
A relative (whether by blood, adoption, or by
marriage/domestic partnership) is defined
as, but not limited to: Child, Domestic
partner, Grandchild, Grandparent, Parent,
Sibling or Spouse.
It is important to follow the guidelines outlined
to ensure that there are no conflicts of interest
or appearance of favoritism in the hiring,
management or promotion of relatives.
An employee who may have a conflict is
obligated to notify and seek approval in writing
from their direct manager if working with,
or if being assigned to work with, a relative
or anyone else that may create a conflict for
the employee. The manager is expected to
apply the principles and exceptions set forth
above, and should seek guidance from senior
management and a representative from
Human Resources who will consult with the
Ethics Oce as needed.
16 17
Some state and local laws prohibit
discrimination against applicants and
employees based on familial relationships
except in limited circumstances. To the
extent that these principles conflict with
applicable law, applicable law shall prevail.
Employees with questions should contact
Human Resources.
Romantic Relationships Between Workers
Romantic relationships between supervisors
and subordinates are prohibited. Supervisors,
managers, executives or anyone else in a
“position of authority” (however temporary
or informal) must disclose to their direct
supervisor and a Human Resources
professional the existence of any relationship
with a co-worker, contract worker,
consultant, or service provider, that has
progressed beyond a platonic friendship. This
disclosure will enable HSBC to determine
whether a conflict of interest exists and
endeavor to find a solution to eliminate the
conflict. Depending on a number of factors,
such as the reporting relationships involved,
one of the employees may be involuntarily
transferred to another department.
For additional information regarding the
Company’s policies concerning dating
between employees, employees should
consult the Global: US Anti-Bullying &
Harassment Code.
Marriage
If an employee marries someone in their
department, depending on a number of factors,
such as the reporting relationships involved,
one of the employees may be involuntarily
transferred to another department.
Human Resource Positions
Relatives of employees in a Human
Resources position responsible for hiring or
termination decisions may only be hired with
the Head of Human Resources approval.
Actions
If a conflict of interest exists or is likely
to arise due to the relationship between
employees, the Company will take
appropriate action to resolve the conflict,
which may include the involuntary transfer of
one of the employees involved.
Gifts and Entertainment
Employees must not accept or oer any
benefits (including all types of gifts and
entertainment) that are likely to actually,
or appear to, conflict with their duties to
or from any customer, supplier, services
provider, or any member of the HSBC
Group. Entertainment includes any meals,
events and travel accommodations related
to an event. Employees must actively
but sensitively, discourage customers,
suppliers or service providers from oering
personal benefits outside of company policy.
Company policy allows some benefits,
subject to limitations and approvals, and
requires recording of such benefits. However,
the giving or receiving of cash or cash
equivalents, e.g., gift cards, is prohibited.
Personal Gain
Employees must not use confidential
information about HSBC, its employees,
customers, or suppliers entrusted to them,
or that they otherwise become aware of in
the course of their employment, for personal
gain or the personal gain of their family,
friends, or others.
All intellectual property created or otherwise
developed by employees of HSBC while
employed by HSBC is the exclusive property of
HSBC and employees may not utilize any such
property for personal gain or the personal gain
of family, friends or others.
Loans and Borrowing
Employees may never participate in the
consideration or approval of any extension
of credit, any waiver of fees or of any other
transaction between HSBC and themselves
or anyone in their immediate family, or with
other people, corporations, partnerships,
trusts or other organizations in which they or
any member of their immediate family have a
financial interest.
Employees are not permitted to borrow from
any of HSBC’s suppliers or customers, except
they may receive credit on customary terms
in connection with the purchase of goods and
services from a commercial establishment
within the foregoing prohibition. We allow
loans made to sta members by other financial
institutions, including bank correspondents of
HSBC, in the ordinary course of their business.
Outside Employment and Business
Activities
Additional employment or business activities
are also potential sources of conflict of
interest including:
Holding any outside employment position
or conducting personal business that
may interfere with the employee devoting
full attention and loyalty to HSBC during
working hours;
Holding a direct or indirect financial
interest in a competitor company or in
any firm or entity with which HSBC does
business (except normal investments in
publicly owned companies);
Holding a direct or indirect financial
interest in any firm or entity that is a
supplier of or vendor for HSBC (except
normal investments in publicly owned
companies);
Holding or acquiring an interest in any
property or business in which HSBC has
or proposes to acquire an interest;
Running for political oce;
Serving as a director or ocer of any firm
that is a competitor, customer or supplier
or HSBC; or conducting business on
behalf of HSBC with an individual related
by blood, marriage or adoption.
Certain types of outside employment,
such as with other financial institutions or
securities dealers, are prohibited by law. Any
outside employment or directorships must
be managed promptly via Compliance and
the employee’s line manager who will ensure
the proper documentation and approvals
are obtained. This allows HSBC and the
business to log, analyze and manage the risks
associated with the conflict before they rise.
For questions related to Outside Employment
and Business Activities, please contact
Compliance at employee_compliance_coe@
hsbc.com
Information about HSBC
Because of a person’s position with HSBC,
they may obtain information about their
business unit or HSBC not otherwise
available to the public. They cannot disclose
confidential financial or other proprietary
information concerning any of these entities,
its businesses or functions to outsiders until
it has been published in reports to security
holders or otherwise made generally available
to the public.
Security and Privacy of Customer and
Employee Data
During performance of their duties for
HSBC, all employees must treat information
18 19
entrusted to HSBC by our customers and
employees as confidential. Information
obtained as part of job duties must remain
confidential, including information relating
to deposit and loan balances, information
concerning the management, financial
condition and future plans of our customers’
businesses, employee information (including
but not limited to, salary or benefit
information) and information obtained
in the course of fiduciary relationships.
Employees must not disclose confidential
information to anyone either inside or
outside HSBC except in compliance with
HSBC’s information protection policies.
Each employee’s obligation to maintain the
confidentiality of the information continues
even after they leave HSBC. Protecting our
customer and employee data in accordance
with regulations, guidance, and best
practices is everyone’s responsibility at
HSBC. We must ensure that our customers
and employees know we will honor their
choices and properly safeguard their
information. Eectively managing and
protecting personal data instills trust with
our customers, employees, regulators and
shareholders.
HSBC’s Communication Platforms and
Systems
Employees are granted access to HSBC’s
various communication platforms to perform
their job duties and must use only HSBC
approved systems and applications to
perform their job duties. Use of unapproved
systems, communication methods, or
messaging platforms is strictly prohibited.
All data that is composed, transmitted and/
or received by HSBC’s computer systems
and communication platforms belongs to
HSBC and is recognized as part of its ocial
books and records. It is therefore subject to
archiving, monitoring, and disclosure for
legal and regulatory reasons or to other
appropriate third parties. The equipment,
services and technology used to access
the Internet are the property of HSBC and
the company reserves the right to monitor
Internet trac and emails and monitor
and access data that is composed, sent or
received through its online connections.
Information sent or created via HSBC’s
platforms and systems, including emails,
instant messages or documents, should
not contain content that is deemed to be
oensive or a violation of HSBC policies.
This includes, though is not limited to,
the use of vulgar or harassing language
or images. All sites and downloads may
be monitored and/or blocked by HSBC if
they are deemed to be harmful and/or not
productive to business. If an employee is
unsure about what constitutes acceptable
Internet or email usage, they should ask
their line manager for further guidance
and clarification.
HSBC Records and Regulatory Reports
HSBC’s books and records, regulatory
reports and other essential data must be
complete and reliable, and accurately reflect
all transactions and activities in compliance
with applicable laws, accounting principles
and management’s general authorization.
When preparing such records, employees
are not to make false or misleading entries
nor permit the existence of any asset or
liability which is not fully and properly
recorded on HSBC’s books. No transactions,
agreements, programs, plans, obligations
or payments shall be entered into, made or
recorded with the understanding that their
use is for other than the stated purpose.
Employees shall not make any false or
misleading statements about such records
or conceal information from management or
HSBC’s auditors. We expect all employees
to fully cooperate with our internal and
independent auditors and counsel or any HSBC
investigative unit such as Human Resources,
Financial Crimes or Compliance.
Doing the Right Thing for
Our Customers
HSBC is dedicated to delivering fair outcomes
for our customers and not disrupting the orderly
and transparent operation of financial markets.
HSBC will oer products and services on a
competitive basis and will not tolerate the use or
attempted use of improper incentives to obtain
business. With regard to suppliers, the selection
of products and services by employees with
purchasing duties for HSBC is based solely on
quality, price and service.
Employees should never take advantage of
anyone through manipulation, concealment,
abuse of confidential information,
misrepresentation of material facts, or any other
unfair-dealing practice. Similarly, laws prohibiting
unfair, deceptive, or abusive acts or practices
(“UDAAP/UDAP”) set forth customer-focused
principles designed to ensure customers are
not financially harmed, misled, taken advantage
of, or materially interfered with when making
product or service decisions. Therefore,
HSBC must always consider the customer’s
perspective in everything that we do.
HSBC is committed to compliance with The
Equal Credit Opportunity Act and the Fair
Housing Act, referred to as “fair lending”
laws, which require consistent, objective and
unbiased treatment to all customers during all
phases of the credit life cycle without regard to
any basis prohibited by law: age (provided the
applicant has the legal capacity to enter into a
binding contract), color, disability, familial status,
marital status (regardless of whether spouses
are of the same sex or of opposite sexes),
national origin, race, receipt of public assistance
income, religion, sex, or the fact that a customer
exercised their rights under the Consumer
Credit Protection Act (or under any state law
upon which exemption to this act has been
granted by the CFPB, as implemented through
Regulation B). Other laws and regulations, at the
federal, state, and local level contain additional
prohibited bases.
Fair Competition
HSBC believes in the free enterprise system
and is dedicated to the maintenance of fair
competition in an open market. Employees are
to avoid any circumstances that will, or would
appear to, violate antitrust or competition laws.
Employees shall refrain from discussing
or entering into any arrangements or
understandings with competitors concerning
prices, wages or other employment terms,
production limits, allocation of customers,
products or territories, boycotting certain
customers or suppliers, or in any way engaging
in other anti-competitive practices. Normal
business activities occasionally require contacts
with competitors, but on such occasions
discussion of any of the above-mentioned
subjects must be avoided.
In this same spirit, employees should refrain
from making disparaging comments about the
products or services of HSBC’s competitors.
Support for Our
Community
Corporate Sustainability
2120
Question: I have been working with a customer for
over a decade, and he has asked if I would be willing
to serve as the trustee for his children in the event of
his death. Can I?
Answer:
Not without written approval of the Chief Ethics Ocer. You cannot accept an appointment as personal
fiduciary (e.g., executor or trustee) or power of attorney for anyone who is a customer or vendor of
HSBC, whether alone or with any other person or institution, except in close family relationships or
unless you have received approval from your supervisor or department head and have obtained prior
written approval of the Chief Ethics Ocer. And you can never accept such an appointment where
an actual or potential conflict with your obligations to HSBC would arise. Also, keep in mind that you
cannot solicit any legacy or other favor granted by an individual or organization where your relationship
to the individual or organization arose primarily during the course of your employment.
Sustainability means building our business for the long term by balancing social, environmental
and economic considerations in the decisions we make. This enables us to foster growth which is
both sustainable and commercially viable.
Since its foundation in 1865, HSBC has adapted to and helped serve the needs of a changing
world. It has financed economic growth, fostered international trade and overcome events such
as economic crises. We recognize that governments, corporations, the financial system and civil
society are all stakeholders of climate change and sustainability challenges. Now more than ever,
there is a need to develop the skills, business innovation and low-carbon solutions needed to
secure long-term prosperity for all. For HSBC, these are the key elements of sustainable growth
which we can influence.
HSBC empowers our people to share their time and expertise with our strategic and local
nonprofit partners, via volunteerism and board service. HSBC also helps to serve as a catalyst
for progress by giving eligible HSBC employees the opportunity to increase their personal
contributions to qualified nonprofit organizations through the Matching Gift Program. In the
United States, HSBC matches, dollar for dollar, certain personal donations made to eligible
nonprofit organizations of their choice.
Enabling a Sustainable Future
We recognize that our planet urgently needs drastic and lasting action to protect our
communities, businesses and natural environment from the damaging eects of climate
change. Leading the transition to a more sustainable world is a pillar of our ambitions and of
our strategy as a business. Our plan is to prioritize financing and investment that supports the
transition to a net zero global economy to help build a thriving, resilient future for society and
businesses. Our social sustainability strategy focuses on creating a positive impact through
skills building. Our partnerships with governments, businesses and non-profit organizations
are helping to build employability and financial capability skills and work towards a fairer
society. Colleagues are playing a key role by volunteering their time and skills.
For additional information on HSBC’s key areas to Corporate Sustainability,
visit: https://www.hsbc.com/our-approach/sustainability
We publish updated information on our HYPERLINK “https://www.hsbc.com/who-we-are/
esg-and-responsible-business” Environmental Social and Governance (ESG) performance in
our Annual Report and Accounts.
For more information,
visit: https://www.hsbc.com/who-we-are/our-climate-strategy
22 23
Political Activities and Contributions
HSBC advocates the democratic system and is
committed to upholding the political, legal and
governmental processes of the local, state and
federal systems of the United States and other
countries where HSBC operates.
Further, HSBC recognizes that participation
by citizens in civic and political activities is
necessary for this system to function properly.
HSBC encourages employees to exercise
their right to vote, to participate actively in the
political process, to be informed on public
issues and on the positions and qualifications
of public ocials and candidates for public
oce and to support issues, candidates and
parties of their choice, as individual citizens.
Employees should not use HSBC’s name,
either directly or indirectly, to endorse any
public issue, political candidate, political party
or business interest, product or service, unless
otherwise authorized by Media Relations. In
addition, and in accordance with HSBC policies
on conduct and solicitation, Employees should
not engage in solicitation of support, monetarily
or otherwise, for any political candidate or
cause while at work in the course of HSBC
business or events.
Federal and state laws and regulations
restrict, and in some cases prohibit, HSBC
from making payments or using its property
to support candidates for political oce or
political parties or committees. As a matter of
policy, HSBC does not use corporate funds to
make contributions to federal, state or local
candidates or committees. We prohibit the use
of HSBC’s employees or property, including
oce supplies, printing facilities, postage and
equipment, to promote political candidates or
parties. We prohibit employees from making
any expenditure for such purposes through
travel and expense accounts and we do not
allow recovery of any such expenditure.
Both state and federal laws, however,
permit voluntary personal contributions to
segregated funds established for political
purposes, such as HSBC PAC, the political
action committee for employees of HSBC.
HSBC may legally pay for HSBC PAC’s
administrative expenses, but the employees
voluntarily provide the funds the HSBC
PAC uses to financially support candidate
campaigns. The solicitation of HSBC’s
employees for political contributions on
HSBC’s premises is limited to HSBC PAC.
Asking Questions or
Reporting Violations
Asking Questions
This Statement of Business Principles and
Code of Ethics is a general guideline, rather
than a complete set of rules and regulations
for all situations. Should any question arise as
to the interpretation of a particular principle
or situation, employees should refer their
question to their supervisor or department
head, Human Resources, Compliance, or the
Ethics Oce.
Reporting Violations
Employees should report actual or suspected
wrongdoing. If an employee is asked or
ordered to participate in, or otherwise
become aware of, any violation of this
Statement of Business Principles and Code
of Ethics, HSBC’s policies, or applicable
laws and government regulations, there are
a number of available reporting channels
listed on the last page, including an option to
report concerns anonymously.
Depending on the allegation, Human
Resources, Compliance, Legal, Audit, Ethics,
or another objective party will investigate
complaints of unlawful activity or violation
of HSBC policy promptly and thoroughly. To
the extent possible and consistent with an
objective and thorough investigation, HSBC
will attempt to protect the privacy of the
complainant. Based on that investigation, a
determination will be made as to whether or
not wrongdoing occurred and appropriate
action will be taken, including appropriate
disciplinary action and potentially reporting any
unlawful activity to external authorities.
All information regarding any specific incident
will be kept confidential to the extent possible,
within the necessary boundaries of the fact-
finding process. Employees who wish to make
an internal anonymous complaint should use
HSBC Confidential as the reporting channel
(toll free number or web-based). The caller
may be assigned a personal identification
number and asked to follow up in the event
further information is needed to complete the
subject investigation.
When making a report, employees are
encouraged to provide as much information as
possible surrounding the allegation to support
a thorough and complete investigation, and to
check back using the assigned identification
numbers to fulfill any requests for additional
information from the investigative team.
In addition to the internal reporting options
listed on the last page, you are also free to:
(a)report violations of United states or other
law or regulations to, or (b) participate in an
investigation conducted by, or (c) provide
truthful information to any government,
regulatory, or self-regulatory agency in
accordance with the law, including but not
limited to the department of Justice, the
Securities and Exchange Commission (“SEC”),
the Commodity Futures Trading Commission
(“CFTC”), the US Equal Employment
Opportunity Commission (“EEOC”), the
Congress, and any agency Inspector General,
or from making other disclosures that are
protected under any applicable United States
or other law or regulation. You do not need the
prior authorization of HSBC to make any such
reports or disclosures and you are not required
to notify HSBC that you have made such
reports or disclosures.
Under Investigation by a Former Employer,
Regulator, or Law Enforcement
All employees are obliged to tell HSBC if
they find out they are under investigation
by a former employer, law enforcement or
regulator, unless precluded by local legislation.
Employees are also obligated to tell HSBC
if they have been convicted of a crime or
have entered into a deferred prosecution
agreement. They must inform HR and
Compliance in the first instance.
Contact Information
Human Resources: Open a case via HR Direct or call 877-747-4722
via email to HSBC.Confide[email protected]c.comEthics Oce:
1-833-243-5456HSBC Confidential:
Revised October 2022
Designed and produced by HSBC Global Publishing Services. WRT#6178